Refund Policy And Cancellation:

1. Y-Axis has a zero-tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently blacklisted and barred from the use of the service. Any past-due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available Credit Reporting Agencies
2. The client understands and agrees that the total invoice amount (bill value) will include the Y-Axis consultation fee and the applicable tax. However, the refund would be calculated only on the Y-Axis consultation fee. The tax component is non-refundable at any stage.
3. In case of rejection by the Immigration and Visa Authorities, Y-Axis will refund the applicable amount as stated in the agreement. The refund will be made within 15-30 working days after the client fills out the Online Refund Claim Form to Y-Axis. The client has to enclose a copy of the rejection letter from the Authority to support the Refund Claim. If a client fails to retain a copy of the rejection letter or stamp on the client’s passport, Y-Axis will NOT be able to process a refund.
4. The company is not responsible for any delay caused by third-party services such as Courier Services etc., based on external factors. Also, clients cannot claim a refund of service charges.
5. Y-Axis is not responsible for the refund of any fees or other amounts/charges that have been paid to any Assessing Bodies, Immigration Authorities, Embassy/Consulate/High Commission in the event of the applicant not getting approval for visa/immigration, or in case of rejection or non-acceptance of his/her application at any stage by any respective authority. The registration/processing fees only include the charges towards the services rendered by Y-Axis and do not include any application or assessing fees. The applicant agrees to pay the entire additional fees, as applicable, during the processing.
6. If the applicant has paid the money through an online card service, the client hereby agrees that he/she will not withdraw or is not entitled to charge back the amount, without the knowledge of Y-Axis, in case of payment made by any mode. This includes CC Avenue except otherwise following the norms of refund as mentioned in the agreement and the procedure prescribed by law prevailing at that time under the Jurisdiction of Hyderabad, State of Telangana.
7. If the applicant has paid the money through Credit Card or Net Banking, the applicant undertakes voluntarily that he will not dispute the payment or notify the designated bank for chargeback, insisting that the bank withhold or cancel the payment made to Y-Axis by the applicant. The applicant further undertakes to inform his banker that the payment made to Y-Axis is genuine and the transaction is an exception for his request to cancel or charge back the payment in his favor. This includes misuse and card loss cases either by him or through anyone else. The applicant agrees to cooperate with Y-Axis in this aspect in case Y-Axis wishes to defend/represent the matter in their favor before any bank/authority.
8. The Service Charges by Y-Axis have no reference to the market charges and are as per the company standards to which the client agreed. Any claims after the registration, like charges being too expensive and such, would not be entertained. The applicant would have no right to contest the same as it was explained and expressed through all the sources of information, and the client has been informed before registering.
9. The applicant accepts that the immigration process includes showing enough funds, if applicable, which differs from country to country and the process/category the applicant applies. The applicant undertakes to meet such requirements as desired by the concerned immigration/other authorities, and failure to provide such funds by the applicant shall not make Y-Axis liable for any refund of the service charges or part thereof. In such cases, no refund request for service charges will be entertained.
10. The client also accepts that all/any registrations for any countries before this client declaration agreement date, if any, with Y-Axis would be nullified, and no claim of the service or the fee can be claimed until it is given in writing by Y-Axis.
11. In case of any visa rejection on the following grounds, no refund will be made.
    • If the applicants fail to attend the visa interview.
    • Failure of medicals by the client or his or her family members included in the application.  
    • If the applicant does not comply with the requirements of the Embassy or the Consulate.
    • Failure to provide a genuine Police Clearance Certificate, which is not less than 3 months old
    • Failure to prove sufficient funds for settlement by the client or his or her family members included in the application and submission of fraudulent documents.  
    • Prior violation of any immigration or visa law by the client or any of his or her family members included in the application.
    • Late submission of any additional documents requested by the consulate at a later the client fails to get the required score in the English language test to meet the eligibility criteria and as advised by the Y-Axis consultant.
    • There will be no refund if the client abandons his/her case within 3 months from the registration date. 
    • Non-communication with your Process Consultant for a period of 3 months shall also be deemed to be abandonment. 
12. The application or processing fee paid to visa authorities or any other institution is the client's liability and is not included in the service charges. Y-Axis will not entertain any claim of refund in case of rejection.
13. The client must offer, within 30 days, each and every document, form, and fact that will make it possible for Y-Axis to work on his/her documentation and make it submit-ready before the appropriate assessing/immigration authority. The client’s inability to do the same will only suggest that no reimbursement of the advisory/consulting fee offered to Y-Axis is outstanding.
14. The client should notify Y-Axis of each and every communication received by him/her from the processing visa office- in writing or via phone-inside a week after receiving such a message. Besides, the client shall notify the said immigration consultancy of each and every communication, both, via a written form and via phone-undertaken by the client, straight with the involved visa bureau within a week or 7 days of such a contact. This comprises personal visits to the visa office and/or inquiries made via phone. The client’s inability to do the same will only suggest that no money back whatsoever is outstanding for any secretarial charges offered to Y-Axis
15. The client will participate in every interview, as and when needed by the concerned processing visa agency, at the place mentioned by the visa agency, and at his own cost, and swiftly follow every given order as given by the visa agency. The client’s inability to do the same will only suggest that no refund whatsoever is outstanding of any secretarial charges offered to Y-Axis.
16. If the application/petition is returned/rejected/delayed owing to an error in the application fee or mode of payment, the applicant agrees not to contest on withdrawal of his application on this ground, as the payment and the mode of the payment of application fee is the sole liability of the applicant.
17. It is understood that submission of an application for immigration is never generic, routine and time-bound. The concerned case officer may call for additional documents, as per the changing requirements of the process, and may request for further submission of such additional documents to the concerned immigration authorities. Any request for a refund on these grounds will not be entertained.
18. The client should also understand and accept that no refund or transfer of the Y-Axis fee to a friend or a relative will be done in the event he or she abandons his/her application or decides to opt out due to any reason during the proceedings after he/she signs-up.
19. The client will offer every needed information and papers, such as the English translations, in an agreed form as sought by Y-Axis and the involved Visa Office. It has been fully agreed upon by the said immigration consultancy on the ground of the facts and papers presented by the client. In case the furnished details are discovered to be inaccurate or fake or deficient, or incorrect, the offer will not be entertained by the concerned Immigration authorities. Moreover, the immigration consultancy takes no responsibility whatsoever for the negative impact on the result of the petition and the ensuing rejection on this basis. No refund shall be claimed–either of the consulting charge or the amount paid to the government organizations under such situations.
20. Y-Axis has the right to terminate/withdraw their services without refund of the service fee if the applicant is on the below terms:
    • If the client does not submit all documents within the stipulated time from the date of his/her registration which is usually within one month 
    • Tries to malign the name of the company in a whatsoever manner that tampers the functioning of the business or reputation
    • Doesn’t respond to the emails and calls made by the company for more than a month and backs out due to personal reasons.
    • Y-AXIS reasonably forms the view that someone other than the Client is attempting to gain access to the Service for his or her personal benefit.
    • At the discretion of Y-AXIS, you behave in such a way that renders your consultant unable to provide the Service(s) any longer.
21. The client herewith agrees to meet all the requirements of the concerned authorities who conduct an assessment or decide on visa outcome. The client also agrees to submit all the documents, including originals, if required by the concerned assessing authorities. The client understands that any failure on his/her part to submit these documents or part thereof is an independent failure of the client, and Y-Axis is in no way responsible for the same. Hence, the client agrees that failure to produce documents cannot be a valid reason to claim a refund.
22. The client will settle all charges which may be owed to a variety of government and skills appraisal bodies and language testing organizations such, as but not restricted to the skills appraisal costs, residency visa petition costs, the Acceptable English language or other language tests if applicable, health tests, etc. The given charges are strictly non-refundable and not adjustable by either any of the receiving offices or the immigration consultancy, notwithstanding the final conclusion on the visa petition. A favorable appraisal or conclusion is the sole prerogative of the involved organization, even as the immigration consultancy exercises no control at all over the final outcome at any phase of the visa petition. Y-Axis has given no assurance whatever of a favorable appraisal or end result of the projected petition of the client in any phase.
23. The client will inform Y-Axis about every news involving a change of housing/mailing address, educational/specialized credentials, change of matrimonial status/service or company, newly born kids, or any police/unlawful case after the submission of the petition and while the processing is going on till the time of the discharge of Permanent Residence Permit. The client’s inability to do the same will only show that no refund at all is outstanding for any advisory charges given to the immigration consultancy.
24. The client will appear for an Acceptable English language or other language tests as applicable and achieve a minimum individual total of the group in every given four appraisal factors–read, write, speak & listen–as appropriate for him/her and as per the requirement of the Visa Issuing Authority/Assessment Body. The client thoroughly realizes and concurs that his petition cannot be submitted without the necessary Acceptable English language or other language tests (if applicable), including for partners or dependents above 18 years. No reimbursement of the advisory/consulting/secretarial services charge offered to Y-Axis will be outstanding or settled in a situation wherein he fails to attain the required Acceptable English language or other language tests.
25. The client shall also make certain that he/she is married or in any relationship which is acceptable to be considered as dependent–the spouse or the acceptable dependent/s appears for an Acceptable English language or other language tests if applicable and offers a report with a minimum score as is appropriate on the basis of the decided SERVICE LEVEL AGREEMENT with Y-Axis.
26. By signing/acknowledging the agreement to avail of our services, the client cannot withdraw AT ANY POINT during the process because of personal circumstances that may have changed. It is unacceptable to consider or entertain any form of settlement. As a business with heavy investment, we cannot accommodate requests for refunds once services have been provided or when any part of the process has commenced.
27. The secretarial charges given to Y-Axis do not comprise any amount owed to any Governmental organization, to any language testing group, or for any other reason. They shall be restricted to the services and duties of the consultancy as duly set and decided under the SERVICE LEVEL AGREEMENT inked separately with the client.
28. The client will confirm to Y-Axis in case he/she is keen to use the alternative services of a global authorized assignee (Embassy/Consulate/Language test conducting centers, health check conducting centers, etc.) and also make additional payments for such services to Y-Axis, as duly arranged and decided under the SERVICE LEVEL AGREEMENT inked separately with the client. Any online payment will not contain fees owed to such global authorized assignees (Embassy/Consulate/Language test conducting centers, health check conducting centers, etc.), and in any situation, the fee will not be refunded/returned.
29. The client clearly accepts that he has been apprised of the usual waiting durations/average processing time, as appropriate to his permit class, and further that such waiting durations/usual processing time solely depends on the convenience of the processing visa office/appraisal body. The client also fully agrees and realizes that he will never have any claims whatsoever on any sort of refund of the charge made on or off-site on the ground of the extended petition processing time periods.
30. Y-Axis has NOT offered any assurance, promise, or pledge on work/job abroad following approval for the permit and after landing in any given country. No compensation will be claimed for any advisory/consulting/secretarial service charges offered earlier to Y-Axis by the client on the ground that Y-Axis has been unable to offer a job abroad.
31. In a situation wherein a clash/dispute in the matter of the payment made by a client to Y-Axis towards the SERVICE LEVEL AGREEMENT is duly inked with Y-Axis. The responsibility of Y-Axis, in case it arises and is outstanding, either monetary or otherwise–shall not surpass and will be restricted to the charges offered to Y-Axis as advisor/consulting/secretarial charges as part of the duly inked SERVICE LEVEL AGREEMENT.
32. There are certain countries that have a cap system, and hence the approval of Visa/Green Card/Permanent Residence is subject to the cap not being reached for that year. The client may have the required points as required by the immigration authorities of the specified country, but he/she still may not get the Visa/Green Card/Permanent Residence if the cap has been reached for that year. Failing to get a Visa/Green Card/Permanent Residence because of the cap limit cannot be a reason for claiming a refund, and the client fully understands the same.
33. If your request for a refund falls under the acceptable terms and conditions of the Company and the service agreement, the time taken to process such a request would be 15-30 working days.
34. The service amount written is for the full service as of the registration date and only includes an individual’s application. Any assumption of extended services to family or children is at the client’s discretion, and the company will not be held responsible for these kinds of assumptions.
35. The client shall loyally reveal before Y-Axis every detail involving each and every case, existing or past, cases of wrong-doings and/or conviction, and insolvency leveled against the clients and those who are dependent on him. If he/she does not reveal such details, and if the same is found afterward, NO REFUNDS will be made.
36. Y-Axis is bound to maintain the confidentiality and privacy of a client. Accordingly, Y-Axis takes reasonable steps to protect personal information collected by Y-Axis from misuse and loss and from unauthorized access, modification, or disclosure. Y-Axis may use and disclose the client’s (and, if applicable, the client’s family’s) personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose, and in other circumstances as authorized by the Privacy Act. In general, Y-Axis will disclose the client’s personal information for the following purposes:
    • To conduct our business;
    • To provide and market our services;
    • To communicate with the client;
    • To comply with our legal obligations and
    • To help us manage and improve our services

Any fees paid to Y-Axis Australia are for the provision of services listed on the Y-Axis website. Unless otherwise stated, all fees are quoted in Australian Dollars for Y-Axis Australia. You are responsible for paying all fees and applicable taxes associated with our services using one of our accepted payment methods.

Y-Axis is NOT a part of any government authority/organization or embassy. We are a Private Organization, and we DO NOT have the authority to grant you a visa of any kind. We can only assist and advise, assist, and counsel people who want to migrate or travel to their selected country. Please note that the final decision on all visa applications rests with the relevant government departments in their respective countries.

Our agreements with clients are drawn on the bedrock of trust, sincerity, and security, and each option is spelled out clearly. Our terms are transparent, and there is nothing hidden.

The client agrees and acknowledges that the company doesn’t suggest or force any service/product/visa etc. The pronouncement of a particular service/product/visa, etc., is the client’s decision and cannot be assumed to be a company judgment at any time. 

Y-Axis markets all the products and educates all clients about the opportunities without any external pressure to have decided on this service/product/visa etc.

The applicant has noticed all the above provisions in detail, agrees, and continues to adhere to all the terms and conditions of signing/acknowledging this agreement.

Y-Axis is operated and controlled in Australia, with registered offices in Melbourne, Brisbane, and Sydney. The laws of the Government of Australia will govern the validity, interpretation, and performance of this Agreement. The courts in Australia alone shall have jurisdiction to try any dispute between the company and any person arising from any issue concerning the company in Australia.

Force Majeure- In no event shall the Company be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation- strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, any outbreaks, Epidemics or Pandemics; and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it is understood that the company shall use reasonable efforts to resume service as soon as practicable under the circumstances. Your file will be withheld /deferred until the situations are under control. If we find you ineligible to apply, no refund will be due on the service fee paid, as the service has already been initiated.

Charge Back: It is agreed by the client that she/he knows that Y-Axis will deploy its employees and utilize other infrastructures for providing services to the client by spending considerable amounts of money. Irrespective of the result of the application, the client hereby undertakes that he will not claim a refund of the fees and charges paid to Y-Axis except to the extent provided in the agreement.

The client hereby agrees and understands the deliverables of the service signed up for and hence will not initiate a chargeback (applicable only for Card Payments).

For further details, please
Reach out to us on 0061 (3) 99394818 or you can e-mail us on support@y-axis.com.au.